Every month we will categorize all business related income and expense transactions, reconcile all business checking, savings, and credit card accounts, as well as issue you monthly financial statements consisting of a Balance Sheet and a Profit and Loss Statement. These reports will help you understand your business’s past to make decisions on your business’s future. They are required in order to do any tax planning or to fund your business with mid-year loans. Unlimited email and text support are also included.

Anything above and beyond the Basic Bookkeeping package for the month is not included in the proposed monthly price. However, additional services are available as add-ons to your Basic Bookkeeping Package. These add-ons include: detailed financials showing class tracking or job profitability, invoicing, bill payment, payroll, and sales tax filing. Monthly strategy sessions are also available for additional fees.

Once you have enrolled in a Basic Bookkeeping Package, you will have an opportunity to review additional services in more detail and select those that suit your business best. You may also request services via email at any time! We are here to help!

Our bookkeeping team has extensive training in bookkeeping and financial management. We have a large network of financial professionals, including CPAs and Certified QuickBooks Pro-Advisors. You can rest assured that you are working with experienced professionals. If there is ever a question we have not seen before, we have the resources to find an answer for you fast.

Ideally, our team will need access to your business bank and credit card accounts in order to efficiently complete your monthly financials. Many banks allow accountant (read-only) access to bank accounts. This access helps us to keep our fees affordable and our efficiency high.

We pride ourselves on being responsive to our client’s inquiries. We strive to respond within 24 hours AT MOST (except over weekends and holidays). If we are very busy, we will respond to let you know we’ve received your email and will address it shortly.

Due to the flexible nature of bookkeeping work, our team members work various hours of the day and night. However, we use standard M-F 8-5 work hours to address emails and phone calls.

No, although we prefer it. We can also offer remote log-in access to your QuickBooks Desktop. For QuickBooks Online subscribers, the versions Essentials, Plus, or Advanced are all acceptable. Simple Start or QuickBooks Self Employed are not. If you have a current subscription, you are ahead of the game. There’s no need to get another subscription.
If you do not currently have a subscription, we will walk you through how to get that setup. We are able to offer 30% off to our new clients for 12 months. We highly recommend signing up for Essentials or Plus to start.

No contract is required. However, there are no partial month refunds.

Yes, an engagement letter is required. A signed copy of the Terms and Conditions document and the Onboarding Proposal will act as our official engagement letter. You may be asked to sign future engagement letters via electronic signature for any additional services as well.

In order to provide you the best service, we ask you to provide us with the proper documents and items requested during onboarding and in the future. We will ask various questions throughout the month to make sure we are categorizing things appropriately. Timely responses are appreciated. We do not offer refunds, but you can cancel anytime.

Basic Bookkeeping does require the use of your own QBO subscription or remote access to your QuickBooks Desktop. You own the licenses and will retain access to the program upon the termination of our working relationship if that ever happens.
Monthly or One-time Strategy Sessions will be helpful for you if you need to brainstorm issues about your business or want to go over the financials in detail. Unlimited email and text support are included in the basic bookkeeping package. We highly suggest our client’s schedule strategy sessions monthly (or at least quarterly) to chat about the financials and discuss future plans with your business. It’s always nice to have a fresh perspective on things.
Payroll Setup and Support are provided through our payroll partners. All payroll submissions, tax payments, and tax report filings (including year-end reports and W2s) are included in one low monthly fee. The fee varies depending on how many employees your company hires. Our third-party payroll experts take on full responsibility for all timely and accurate tax payments and filings. Our payroll experts can even assist you with HR functions and retirement plans for yourself, your partners, and your employees. Any payroll service will require an additional engagement letter with our payroll partners. Sales Tax Filings may be a helpful item to offload. We would be happy to assist with monthly, quarterly, or annual filing of your business sales tax returns. You are required to submit the information necessary for us to compile totals and submit them online to the various state departments of revenue. We do expect the information to be sent to our team no later than 10 business days before the due date of the return to allow for adequate time to compile and file.
Class Tracking is available if you are looking into more detailed financial statements. This can be helpful if you want to track the profitability of certain jobs, customers, or large product lines. It is also a requirement for real estate investors who have rental properties and plan to “flip” homes for resale. In order for class tracking reports to be helpful to you, we will need to work out a process to communicate details on each transaction so that we know how to track the various classes, properties, or departments. We can make a plan based on what works best for you.
A/R and A/P management are tasks that can be very time consuming, and we would love to streamline those processes for you. Keeping track of customer and vendor balances, sending out invoices, processing customer and vendor payments, and updating customer and vendor records are some of the items we can do for you. This requires more communication throughout the month and may require additional software subscription costs as well.
Clean-up/Catch-up Work is something that most of our new clients will need to add on. You will be required to add this service on for any months that a tax return has not been completed. For example, if you have filed your 2021 tax return already, then we need to complete and/or review your books starting with January 2022 in order to prepare accurate financials for your upcoming tax return. We give a one-time discount to our new customers for this back work. We are also happy to provide this discount on past years where you think the tax return and/or financials were inaccurate.

We reserve the right to make changes and additions to the terms and conditions at any time.